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LINE rich menu setup tutorial

Add a fixed menu at the bottom of LINE chats so customers can browse products, book, or get deals without typing — and show it only to customers with certain tags.

LINE Rich Menu

Add a fixed menu at the bottom of LINE chats so customers can browse products, book, get deals, or switch to another menu without typing.

  1. Choose a layout and image first

    Choose a full or half layout, upload an image of the right size, then set what each area does when tapped.

  2. Choose who sees it

    Show it to all friends, or only to customers with certain tags, like VIP, purchased, or a campaign list.

  3. Check clicks per area

    After publishing, see which areas customers tap most, so your next menu can put the important ones where they're easier to find.

What it does

LINE OA is more than a chat window — it can have a fixed menu leading to your products, campaigns, and services.

Tip

  • Compress images to under 1MB before uploading so publishing goes smoothly.
  • Segmented menus work well with tags — for example, showing a reorder button only to customers who've claimed a coupon.

Want to try it yourself?

You can set up auto-replies on the Free plan, then decide whether to upgrade after your first customer.

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