One inbox for all your social messages
Bring customer messages from Instagram DMs, LINE OA, and Messenger into one place, so even small teams stay organized and never miss an important question.
Auto-replies for the basics, a person for the tricky questions
Let keyword auto-replies handle common questions like opening hours, store address, and return policy. When customers need more help, a team member takes over seamlessly.
A
Auto-reply: FAQ menu
M
A team member has taken over
See each customer at a glance
See each customer's tags, past form responses, and campaigns right next to the conversation. Handoffs don't mean asking the same questions again, so your service is warmer and more accurate.