Terms of Service

Last updated: August 19, 2026

By using Hailory, you agree to the following terms. Please read them carefully.

1. The service

Hailory provides SaaS tools including Instagram and LINE auto-replies, message history, customer contact management, and broadcasts. We keep improving the service and may add, change, or remove features from time to time.

2. Account responsibilities

  • You're responsible for protecting your login account (authorized through Google / LINE / Facebook)
  • You may not share your account with unauthorized third parties
  • The owner is responsible for the actions of all members in the workspace
  • If you notice unusual activity on your account, contact us immediately

3. Acceptable use

You may not use Hailory for any of the following:

  • Violating the law or the rights of third parties (including intellectual property and privacy rights)
  • Sending spam, scams, or political propaganda
  • Violating Instagram / LINE platform terms (you're responsible for making sure your use complies)
  • Attempting to reverse engineer, attack, or disrupt the service
  • Abusing API limits (more than a reasonable number of requests per minute from one account)

4. Billing and subscriptions

  • Hailory offers two ways to pay: individual add-ons are billed at each add-on's monthly fee, and plans are bundles of add-ons at a lower price. You can have both at the same time.
  • The Free plan is free forever. Paid plans and paid add-ons are charged automatically every month
  • Paid plans are charged immediately when you complete payment and don't include a free trial
  • Individual advanced add-ons come with a 14-day free trial (once per add-on). No credit card is required and you won't be charged during the trial. If you don't subscribe by the end, it turns off automatically
  • After you cancel, your data is kept for 30 days and can be restored during that time
  • Prices may change from time to time, with 30 days' notice before any change

5. Refund policy

  • Paid add-ons are subscriptions charged automatically to your saved credit card on each billing date
  • You can cancel your subscription from the dashboard at any time. After you cancel, there are no further charges. Fees already charged for the current period are non-refundable, and you can keep using the service until the period ends
  • Under Article 2, Subparagraph 5 of Taiwan's Guidelines for Reasonable Exceptions to the Right of Cancellation in Distance Sales, this service is “digital content not provided on a tangible medium, or an online service completed once provided, supplied with the consumer's prior consent,” and is not subject to the unconditional 7-day right of cancellation (cooling-off period). By checking the box on the checkout page to agree to these terms, you are deemed to have given prior consent and to acknowledge this exclusion.
  • We'll proactively issue a full refund in these cases: duplicate charges, incorrect amounts, or a service outage of more than 24 consecutive hours caused by a system failure attributable to us
  • All refunds are issued back to the original credit card. We submit the refund within 7 business days of accepting the request; when it appears depends on your card-issuing bank
  • Free add-ons and trials involve no charges, so refunds don't apply

6. Disputes and complaints

  • Send complaints and transaction disputes to [email protected], including your account email and the transaction date
  • We'll confirm receipt within 1 business day and resolve it or update you on progress within 7 business days
  • Credit card payments for this service are processed by the third-party payment provider NewebPay (NewebPay Co., Ltd.). For transaction disputes, you can also contact your card-issuing bank
  • If the issue isn't resolved through this process, you can file a complaint with your local city or county government's consumer service center

7. Service availability

We work hard to keep the service stable, but we can't guarantee 100% uptime. Maintenance and third-party outages (such as Instagram / LINE API outages) may affect the service. We're not liable for any indirect losses this causes.

8. Intellectual property

  • The Hailory service itself (code, design, UI) belongs to us
  • Content you upload to Hailory (rule settings, reply text) remains yours
  • You authorize us to process this content in order to provide the service

9. Termination

  • You can delete your account at any time (Settings → Account)
  • We reserve the right to terminate or suspend accounts that violate these terms
  • After an account is terminated, data is kept for 30 days in case you want to restore it, then permanently deleted

10. Disclaimer

Hailory is provided “as is,” with no guarantee that it's fit for any particular purpose. For any direct, indirect, incidental, or consequential loss arising from use of the service, our liability is limited to the subscription fees you paid in the 12 months before the event.

11. Changes to these terms

If we make significant changes to these terms, we'll notify registered users by email and highlight what changed.

12. Governing law

Hailory is operated by 艾睿思顧問有限公司 (VELOX DATA CONSULTING LIMITED, tax ID number 00215337). These terms are governed by the laws of the Republic of China (Taiwan). The Taiwan Taipei District Court is the court of first instance for any disputes.

13. Contact us

  • Operated by: 艾睿思顧問有限公司 (VELOX DATA CONSULTING LIMITED)
  • Tax ID number: 00215337
  • Business address: 110 台北市信義區基隆路一段 186 號 5 樓
  • Support email: [email protected]
  • Support phone: 0975-712307